Testimonials

My fiancée loves her ring, and I couldn't be happier. My thanks to Teresa and Raffi for their excellent customer service and to Victor for crafting a beautiful ring. I highly recommend The Diamond Factory!
Very happy with my experience thank you so much for all your help.
I work in jewelry and was visiting from out of town. My job's jeweler did not do a good polish and rhodium job on my pieces. Rafi worked a great deal for me and did a FANTASTIC job, in a very timely manner. He was very kind, professional and trustworthy. ... Highly recommended, thank you! Read More
Victor is AMAZING!! He made my wedding ring and it is perfect!!! Always friendly service!
Victor and all his staff are truly professional. Tres is a longtime employee and is always pleasant and helpful. I took in an unset opal I have had for many years. Raffia created a setting for it that I use on a necklace. It is beautiful. I am fortunate to ... own some lovely pieces that have all come from The Diamond Factory of Ann Arbor. Starting with the engagement ring purchased by my husband. Victor is trustworthy and truly dedicated to making his customer happy. He has top quality craftsmanship items. If he doesn’t have it he will custom make it. Furthermore I am treated like “family” when I visit the store. Just purchased a lovely Blue Sapphire ring. Gorgeous color stone. Read More
Absolute, wonderful experience! I went to a few different jewelers and none matched the experience I had at the Diamond Factory of Ann Arbor. Every person I spoke with was extremely kind and helpful. It’s easy to say, but honestly, they were genuinely interested in helping me design the perfect ... ring. I mainly worked with Teresa, Raffi and Victor. All wonderful people. One of the reasons I would highly suggest going here is because I never felt like they were just trying to sell me a ring. They were very knowledgeable, giving me many different suggestions, all pertaining to what I was looking for. There is a lot you need to know when buying a ring and they were very helpful with guiding me throughout the process. They were very accommodating, giving me excellent suggestions to fit my budget. Not only was the quality of their service superb, but their diamonds and rings were as well. They custom made the ring and set some of my grandmother’s diamonds. The ring turned out gorgeous and the experience was extremely positive. A ring is a big purchase and if you want a good experience and a good ring, I would highly recommend stopping by the Diamond Factory of Ann Arbor. Also, my fiancé is very happy! Read More
They are AWESOME!! Every six months or so I have to call in and get my ring coated cause I react to the nickel in it. They are always extremely friendly and have great customer service. (I've dealt with Raffi and Victor on several occasions). I have never once spoken ... to anyone who was curt or rude. They are also very knowledgeable and offered helpful suggestions for the problem I had with my ring. I would absolutely recommend them. Keep up the great service! Read More
It's very rare to find people that share a real passion for the things that you care about. Here is a place that has the patience to show you what they have and give you the knowledge to make decisions that you feel confident about. I am a lifetime customer ... from the first visit and I hope it only gets better. Read More
Great experience. Hidden “gem” of Ann Arbor. They design and make custom pieces. So easy to work with and will help you make your jewelry visions into reality. Extremely fair pricing and SO trustworthy. Can not recommend enough. Ask for Raffi when wanting to design custom pieces. All staff is ... extremely helpful. Also purchased a watch from them - lifetime free replacement of the battery. This is NOT a chain jewelry store - please check them out. Read More
I have had several repairs done at this store and had great experiences each time. The staff are friendly and knowledgeable. Recently, I had my favorite right hand ring repaired - it was a mess, missing stones and had extensive damage from being poorly repaired by another jeweler. When I ... got my ring back, it was almost like new, it looks absolutely amazing again and I couldn't be happier! I also like how this store has really beautifully crafted pieces with unique designs, and that repairs are done in-house. Will definitely keep coming back, and highly recommend. Read More


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